You must be a resident of Australia and at least 15 years old to place an order for the Products via the Site (an "Order"). 

You will need to register an account with us on the Site in order to purchase or reserve Products (as applicable) through the Site ("Account"). In order to register an Account and purchase or reserve Products (as applicable), you must be aged 15 or over. If you register an Account, you will be asked to provide certain information (such as your date of birth and email address) and to create a password, as part of our security procedures. You must treat such the password as confidential and you must not disclose it to any third party. Once you register an Account, you will be a "Registered User".  

Please note that any purchases made through the Site are intended for domestic, private and non-commercial use. You should only make purchases from the Site if you are an individual and acting for purposes that are wholly or mainly outside of your employment, trade, business, craft or profession (a "Consumer"). By making a purchase through the Site and accepting these conditions laid down in this document, you represent and warrant to us that (i) you are aged 15 years or over, (ii) you are acting as a Consumer and not for purposes relating to your employment, trade, business, craft or profession, and (iii) you will ensure that the Products are not used or accessed by persons under 15 years of age. 

In order to submit an Order via the Site you must first register an Account and then follow the procedure set out on the Site to submit your Order. The order process allows you to check and amend any errors before submitting your Order. Please check your Order carefully before confirming it, as once your order is submitted, we will be processing it. You are responsible for ensuring that your Order is complete and accurate.   

Your Order constitutes an offer to us. When you place an Order, we will send you an email acknowledging receipt of your Order ("Order Acknowledgement"). Please note, the Order Acknowledgment does not constitute acceptance of your Order.  

On dispatch of your Order, we will send you a confirmation email ("Confirmation Email"). Once you receive the Confirmation Email, these Terms of Sale, the CRRP and the Order will become legally binding on you and us and each Order shall incorporate these Terms of Sale and the CRRP and shall be a new and separate Contract between you and us. Payment will also be taken upon your Order being confirmed by us. 

The costs of delivery will be as displayed to you on the Site.  

We will provide you with a delivery estimate during the Order process and will confirm such delivery estimate in the Confirmation Email. 

The Product will be your responsibility from the time we deliver the Product to the address you provided to us. You own the Product once we have received payment in full. 

The prices for the Products and delivery are set out on the Site, inclusive of additional taxes.  

You shall pay for the Products using one of the payment methods set out in the Order process (the "Payment Methods").   You confirm that the card or bank account which is being used is yours, or that you have the authorisation of the account holder to use it. If you use a Payment Method which you are not authorised to use, you will be liable to us for any losses that we suffer as a result of your use of that Payment Method. 

It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product's correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product's correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract and refund you any sums you have paid. 

If your payment is not authorised, your Order will not be fulfilled. 

The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.  

The packaging of the Products may vary from that shown in images on the Site. 

Nothing in these Terms of Sale excludes or limits our liability for: 

If we fail to comply with these Terms of Sale, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the Contract between you and us for your Order became binding (i.e. when the Confirmation Email for that Order was issued). 

We are under a legal duty to provide you with Products that are in conformity with the terms applying to your Order. Nothing in these Terms of Sale affects your statutory rights.   

We only supply Products for domestic and private use. You agree not to use the Products for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

Notwithstanding clause 1.22, and save as set out in clause 1.21, our maximum liability to you under these Terms of Sale in respect of any particular Order will be limited to the value of that Order (which includes any delivery charges) as set out in the relevant Confirmation Email. 

If you breach any of these Terms of Sale, we may immediately do any or all of the following (without limitation): 

If we end a Contract in the situations set out in clause 1.25, we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaching the Contract. 

We may make changes to these Terms of Sale from time to time but those applicable at the time of your Order will apply to that Order. Please check the Terms of Sale and the ToU regularly to ensure that you understand those terms that apply at the time that you access and use the Site and/or order the Products. 

If you do not wish to continue using the Site following the changes to the Terms of Sale and/or the ToU, you can cancel your agreement to the Terms of Sale and/or the ToU by cancelling your Account. 

Each of the clauses of these Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect. 

If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

These Terms of Sale, your access to and use of the Site, your purchasing of Products, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by the laws of Australia without reference to principles of conflict of laws. You agree to be bound by such laws and to submit to the jurisdiction of the courts of Australia in connection with the interpretation or application of these Terms of Sale. 

Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by clicking au.getneuro.com/pages/contact or by calling 1800 237 246.